Autotask assists MSPs to improve efficiency, profitability of Microsoft Cloud Service Delivery



Autotask has partnered with Microsoft’s Cloud Solution Provider (CSP) programme and MessageOps, vendor of Microsoft technologies and platform integrations, to develop a new offering, CSP Boss, designed to help Autotask PSA customers maximise the Microsoft cloud services opportunity.

The CSP Boss solution streamlines and automates cloud service delivery by integrating with Autotask contracts, billing and reporting processes.

With CSP Boss, TSPs can automate the management, billing and support of Microsoft Cloud services including Office 365, Azure and Sharepoint; secure between 15 to 25 percent margins (depending on the product) through a direct sales model; and offer value added support options including an integrated help desk and knowledgebase with access to the Office 365 adoption portal.

Headquartered in New York, Autotask has offices in Beijing, Chicago, Dallas, London, Los Angeles, Munich and Sydney, which helps IT organizations globally work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. With built-in best practices and workflow automation, Autotask speeds time to revenue while continually improving service delivery. Autotask is available in seven languages and used in over 90 countries.

“Microsoft is excited to see the strategic partnership between Autotask and MessageOps. The Cloud Solution Provider (CSP) program is proving to be a catalyst for supporting partners in developing successful, high-growth cloud businesses,” said Brent Combest, Microsoft’s Director of Partner Profitability & Compete. “This combined offering furthers our vision to provide a platform through CSP from which members of the Microsoft channel can create operational efficiencies and ultimately increase profitability via the sale of our Online Services.”

“Only Autotask gives technology service providers control and automation over all Microsoft cloud licenses with real-time reporting, profitability statements and help desk integration as well as value adds like client adoption and self-help tools that provide a competitive advantage and help maximize client retention,” said Patrick Burns, VP of Product Management, Autotask.

Last month, Autotask released a guide that provides a comprehensive look at how to carefully evaluate and select an IT Business Management platform to combine service desk, time and billing, contracts, SLAs, RMM, projects and CRM.

The Smart IT Buyer’s Guide: Professional Services Automation (PSA) also features a helpful checklist for IT Service Providers (ITSPs) and Managed Service Providers (MSPs) to make comparisons of solutions aimed at service desk optimization and business improvement.

“ITSPs and MSPs are facing one of the most disruptive business environments in decades. This guide explains how PSA can positively impact business operations with automation and efficiency that transforms IT service delivery,” said Scott Opiela, Vice President, Marketing, Autotask. “The guide outlines the key criteria to help ITSPs and MSPs choose the best architecture and most reliable and secure platform to meet their long-term needs.”

With so much noise about PSA in the marketplace and a long list of solution providers to choose from, this guide helps ITSPs navigate the buying process and focus on the criteria that matter most when choosing a solution.

The guide goes beyond features and functionality and provides an overview of architecture, analytics and tools for enhancing the overall customer experience. It’s not enough for ITSPs to just compete, PSA can assist providers differentiate, grow profits and play a more strategic role with clients.

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