CTR Exclusives

SMBs Get Productive with Unified Communications

SMBs Get Productive with Unified Communications

Every unified communications vendor is asking the same question: what does the SMB want from a unified communications solution?  SMBs want predictable capital and operational costs, solutions that are within their available skill set to use, and manage. They also want solutions that are low-risk and do not require costly trials, but solutions that are also flexible and open enough for them to grow over time.  Most of all, they want a solution that links their business communications with their business processes in a way that solve specific business problems, increasingly known by the lengthy phrase “communications-enabling their business processes”, or CEBP for short. 

Read more...
 

A Guide to Application Delivery Optimization and Server Load Balancing for the SMB Market

A Guide to Application Delivery Optimization and Server Load Balancing for the SMB Market

Web site reliability, flexible scalability, performance and ease of management are as essential to SMB Web site infrastructure as they are to a larger enterprise.  Small and medium-sized businesses use their Web sites to reach customers and to share information among suppliers and employees.  If the network goes down, staff time and revenues may be lost, which impacts a company’s productivity and bottom line.  Choosing the appropriate application delivery controllers and server load balancing products is critical to ensuring efficient and effective Web site infrastructure to meet today’s needs. 

Read more...

What Now? The Continued Challenge of Email Management in High-Volume Environments

What Now? The Continued Challenge of Email Management in High-Volume Environments

Email is changing.  Consumer usage patterns have already shifted  significantly, with rich media emails and large attachments becoming more prevalent and  messaging tools such as IM, SMS, and Social Networks like Facebook an increasingly common form of communication.  Email abuse patterns are also going through a transformation.  Spammers and phishers are no longer relying solely on volume with hopes that some of their illicit email with slip past the filters.  Instead, they’re employing more technically savvy and targeted strategies.

Read more...

Meeting the Growing Demands of Messaging in Highly Regulated Industries

Meeting the Growing Demands of Messaging in Highly Regulated Industries

It’s no secret that technology has created an “instant correspondence” business culture, and this culture is in the direct path of the rapidly growing compliance- and e-Discovery-driven movements within business organizations.  This is especially true within the regulation-heavy industries of banking, healthcare, pharma, and government.  Highly regulated business sectors transfer thousands of highly confidential messages and data to their servers every minute, and although real time communication allows for better and faster business decisions--as system integrators and VARs servicing these markets know--there are always compliance concerns and regulations to be considered. 

Read more...

Enterprise Help Desk: Redefining Problem Resolution

Enterprise Help Desk: Redefining Problem Resolution

CXO Roundtable

Computer Technology Review hosted a panel with three industry experts to discuss some of the challenges IT organizations face in meeting enterprise customer satisfaction. Based on their field experience and expertise, David Messina, VP of Marketing and Product Management at Xangati, provider of the RPI appliance; Rodric R. O'Connor, CTO and VP of Blum Capital Partners; and Evelyn Hubbert of Forrester Research, were asked about the impact of the enterprise help desk and its importance in problem resolution as well as best practices for current and future IT operations in meeting end-users’ needs.

Read more...
Page 23 of 25
Sign Up for Breaking News and Top Stories in the CTR+ Newsletter (enter email below)