CTR Exclusives

How to Use Master Data Management to Enhance Customer Service, Reduce Costs and Increase Sales Effectiveness

How to Use Master Data Management to Enhance Customer Service, Reduce Costs and Increase Sales Effectiveness

In today’s economic environment, IT organizations know they have to make smart decisions on spending amid the ongoing financial uncertainty. Some companies are drastically slashing IT spending and waiting for better times to return. But other forward-looking companies have chosen to maintain or even increase spending in areas that can help increase revenue and cut costs. Some of these companies are examining ways to more effectively manage and define customer data through master data management (MDM).

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Seven Tips to Help Manage Data Storage Growth

Seven Tips to Help Manage Data Storage Growth

IT Managers are in a bind. Faced with massive file growth and stagnant (if not shrinking) budgets, IT professionals are no longer able to simply buy their way out of the pain.

IT has to get more efficient.

At a time when IT departments are being forced to do more with less, the traditional approach of buying more data storage simply isn’t an option. Since managing more data costs more, IT managers have to rethink and reevaluate how they manage their growing data.

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The Tide Is Turning Toward Online Data Backup

The Tide Is Turning Toward Online Data Backup

Small businesses usually fall into one of three areas when it comes to backing up their business files. The first group isn’t backing up their data at all and is truly playing with fire. According to U.S. Dept. of Labor Statistics, 43 percent of all businesses that have data disasters never reopen. Some 29 percent of the rest fail within two years.

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Corporate IT Goes Green

These are challenging times for IT organizations everywhere. After all, never before has IT had so many mission-critical applications to support, such stringent service level agreements (SLAs) to meet, or more complex infrastructures to manage. Given these circumstances, it would be understandable if IT organizations opted to put green IT projects and initiatives on the backburner.

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Case Study: Prince George’s County school district streamlines email archiving and cuts IT costs with Google's Postini services

Case Study: Prince George’s County school district streamlines email archiving and cuts IT costs with Google's Postini services

"Choosing Google has meant saving a much-appreciated $1 million per year in the midst of a fiscal crisis," said Wesley Watts, CIO of the district.

Like many organizations, Prince George's County Public Schools (PGCPS) was struggling with a traditional on-premise email system, with multiple mail gateways that required a lot of IT staff to maintain. Complying with requirements for legal discovery and open records requirements was also a huge challenge. In particular, the school district's IT department struggled to ensure a complete collection of requested data.

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