center managers can learn from the hotel industry
Organizations, such as hotels, airlines, rental companies and restaurants, that rely on the sharing of resources leverage a reservation system to make sure they can optimize the use of their assets in a way that balances customer satisfaction and profitability. Or, as economists would say, “strike a balance with supply and demand”.
IT organizations are conspicuously absent from this list, which 10 years ago would not have been a surprise. At that time, they could get by without a reservation system. One physical server housed one application and the two happily grew old together, until a new server came along to replace the old one. In today’s IT environments, however, all that has changed. The dynamic nature of today’s virtualized infrastructure, with workloads coming and going, requires a new management paradigm to control and manage user requests and the capacity required to fulfill them.